Shipping & Deliveries

Shipping and Deliveries Policy for MB-EcomSolutions

1. Introduction

At MB-EcomSolutions, part of MB Group AB, we are dedicated to ensuring that your orders are processed efficiently and delivered promptly. This Shipping and Deliveries Policy outlines the terms and conditions related to the shipping and delivery of our textile products, including towels and other hotel supplies, which are shipped directly from our manufacturers in Asia or depending on stock quantity from Sweden.

2. Order Processing

2.1 Order Confirmation

• Once you place an order, you will receive an order confirmation email containing details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies.

2.2 Processing Time

• Orders are typically processed within 3-5 business days after confirmation. Processing times may vary depending on the size and complexity of the order.

2.3 Order Modifications

• If you need to modify or cancel your order, please contact us within 5 days of placing the order. After this period, we may not be able to make changes as the order may already be in processing or shipping.

3. Shipping

3.1 Shipping Methods

• We offer Express shipping by airplane for all orders. This method is designed to deliver your products quickly, with an estimated delivery time of 5-7 days, depending on customs clearance and seasonal factors.

3.2 Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of the package. These costs will be clearly displayed during the checkout process.

3.3 Shipping Locations

• We ship to all European countries including ESS + The United States of America. If your location is not listed, please contact us to discuss potential shipping options.

3.4 International Shipping and Customs

• Since all orders are shipped directly from our manufacturers in Asia, international orders may be subject to customs duties, taxes, or import fees. These charges are not included in the shipping costs and are the responsibility of the recipient. Customs processing times may vary, potentially affecting the overall delivery time.

4. Delivery

4.1 Estimated Delivery Times

• With Express shipping, estimated delivery times are 5-7 days after the order is dispatched, depending on customs clearance and seasonal factors such as holidays. Please note that these times are estimates and may vary due to factors beyond our control.

4.2 Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

4.3 Failed Deliveries and Address Errors

• It is the customer’s responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.

4.4 Delivery Issues

• If you experience any issues with your delivery, such as a lost or damaged package, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

5. Returns and Exchanges

Please refer to us directly for information on how to return or exchange products that have been delivered. Please bear in mind that any customized items cannot be returned or exchanged.

6. Delays and Exceptions

6.1 Customs and Seasonal Delays

• While Express shipping typically takes 5-7 days, please be aware that customs clearance and seasonal factors, such as holidays, can occasionally cause delays. We will communicate any known delays as soon as possible.

6.2 Holidays

• Shipping and delivery times may be affected by public holidays, both in your country and in the country of origin. Orders placed during or close to holidays may experience slight delays.

7. Contact Us

If you have any questions or concerns about your order’s shipping or delivery, please contact us at:

MB-EcomSolutions

Email: info@mb-ecomsolutions.com

Phone: +46 (0) 76 021 83 96

Address: Hyregatan 6, 211 21 Malmö

By placing an order with MB-EcomSolutions, you agree to the terms outlined in this Shipping and Deliveries Policy.